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Cancellations, Refunds & Rescheduling

Last updated: 25/02/2026

By booking a session with Niamh Moore Photography, you agree to the following refund policy.

1. Deposits & Booking Fees

All sessions require a non-refundable booking fee (retainer) to secure your date and time. This booking fee:

  • Reserves your date and time in my diary

  • Covers administrative time prior to the session including booking, contracts, communication, and shoot preparation

  • Is non-refundable under any circumstances

  • Is deducted from the total session cost

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Your session is not confirmed until the booking fee has been paid and confirmation received in writing.

2. Cancellations by the client

If you need to cancel your session:

  • More than 7 days before:
    Any payments made excluding the booking fee will be refunded to the account in which payment was made

  • Less than 7 days before:
    No refunds will be given. This is due to lost booking opportunities and preparation time

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You are always welcome to transfer your session to someone else (with my approval). If you would prefer to reschedule, please refer to my rescheduling policy below, or further details are available in my Terms & Conditions.

3. Rescheduling

If you need to reschedule, please give at least 48 hours' notice.

  • One reschedule is permitted without penalty

  • Further reschedules may require a new booking fee

  • If you fail to attend your session or fail to provide enough notice, it will be treated as a cancellation and no refund will be issued

4. Cancellations by me

In the unlikely event that I have to cancel your session (due to illness, emergency, or circumstances beyond my control), you will be offered:

  • The option to reschedule your session with no additional fees, or

  • A full refund including your booking fee

5. Weather-Dependent Sessions

For outdoor sessions, weather will be monitored closely.

  • If conditions are unsafe or unsuitable, your session will be rescheduled

  • Refunds are not provided for weather-related issues, unless I am unable to provide a suitable alternative date

6. Digital Images & Products

Due to the nature of digital photography:

  • No refunds are available once images have been delivered

  • No refunds are given based on personal taste, style preference, or if a client decides they no longer want the images

7. Events & Extended Coverage

For events, parties, and longer bookings, separate cancellation terms may apply and will be outlined in your contract. Please see my events policy for further details.

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